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RankedSleep Support

Welcome to the support page for RankedSleep, the sleep-tracking and wellness app that helps you understand, improve, and compare your sleep health with friends.

If you need help with anything, you’re in the right place.

Getting Started

Sign in with Apple

RankedSleep uses “Sign in with Apple” for secure, private authentication. This means:

Simply tap “Sign in with Apple” on the welcome screen and follow the prompts.

Connect Apple Health

To calculate your Sleep Score, the app reads sleep and wellness data stored in the Apple Health app.

First-Time Setup:

  1. During onboarding, you’ll be prompted to grant Health permissions
  2. Select the data categories you want to share (we recommend allowing all for the most accurate score)
  3. Tap “Allow” to complete setup

Managing Permissions Later:

You can manage these permissions at any time in:

Settings → Health → Data Access & Devices → RankedSleep

What We Read:

Privacy Note: Raw health data is never shared with friends. They only see your Sleep Score.

Understanding Your Sleep Score

Sleep Score Overview

Your Sleep Score is a comprehensive 0-100 rating of your sleep quality, calculated from multiple factors:

  1. Duration (20%) - How much sleep you got vs. your target
  2. Consistency (15%) - How regular your sleep schedule is
  3. Sleep Stages (15%) - Quality of deep and REM sleep
  4. Recovery (15%) - Heart Rate Variability and Resting Heart Rate vs. your baseline
  5. Interruptions (10%) - Number of times you woke up during the night
  6. Oxygen/Respiratory (10%) - Blood oxygen and breathing quality
  7. Sleep Debt (15%) - How much sleep you owe or have banked

Adaptive Scoring:

The score adapts to the data available. If you don’t have an Apple Watch or forget to wear it, the app will calculate a score using whatever data is available (duration, consistency, sleep debt) without penalizing you for missing metrics.

Sleep Debt

Sleep Debt tracks how much rest you’ve missed or made up over time. It’s calculated using a rolling model and updates daily.

Sleep debt accumulates when you sleep less than your target and decreases when you sleep more. The app helps you understand long-term sleep patterns and recovery needs.

Baselines and “Still Learning”

Some metrics require a baseline to calculate:

If you see “Still Learning” for a metric, it means the app is gathering enough data to give you accurate insights. This is normal for new users and takes about a week.

Social Features

Adding Friends

  1. Tap the Friends tab (or Profile → Friends)
  2. Tap “Add Friend”
  3. Search by username
  4. Send a friend request

Note: Both users must accept the friend request to connect.

Leaderboards

Compare your Sleep Scores with friends on the leaderboard. Friendly competition can motivate better sleep habits!

Privacy Controls:

Removing Friends

  1. Go to Friends or Profile → Friends
  2. Tap on a friend
  3. Select “Remove Friend”

Common Questions

I forgot to wear my Apple Watch — will I still get a score?

Yes! RankedSleep calculates a simplified score using any available data (e.g., sleep duration from iPhone, consistency, sleep debt). Missing sensors never penalize you. The app dynamically adjusts scoring weights based on what’s available.

Can friends see my personal health data?

No. Friends only see high-level information such as your Sleep Score and ranking. Raw health metrics (HRV, RHR, SpO₂, respiratory rate, etc.) are never shared with friends or displayed on leaderboards.

How do I disconnect Apple Health?

To revoke RankedSleep’s access to Apple Health:

  1. Open iOS Settings
  2. Go to Health → Data Access & Devices
  3. Select RankedSleep
  4. Tap “Turn Off All”

Note: The app will continue to work with limited functionality (no sleep score updates) until you re-enable permissions.

Why isn’t my score updating?

Your score may not update if:

Troubleshooting Steps:

  1. Check Apple Health permissions (Settings → Health → Data Access & Devices → RankedSleep)
  2. Ensure you have sleep data logged in Apple Health
  3. Pull down to refresh the home screen
  4. Fully close and reopen the app
  5. Make sure your iPhone and Apple Watch are synced

How is my data stored and protected?

All data is:

For complete details, see our Privacy Policy.

How do I delete my account or data?

To request account deletion:

  1. Email us at support@rankedsleep.app
  2. Include the email or Apple ID used with your account
  3. We will delete all associated account data from our servers within 30 days

What gets deleted:

Note: This action is permanent and cannot be undone.

Troubleshooting

Sleep Score not updating

Check these things:

  1. ✅ Ensure Apple Health permissions are enabled
    • Go to Settings → Health → Data Access & Devices → RankedSleep
    • Make sure “Sleep,” “Heart Rate,” and other relevant categories are enabled
  2. ✅ Make sure you wore your Apple Watch overnight (if you want HRV/RHR metrics)
    • iPhone-only users will still get a score, but it will be based on basic sleep data
  3. ✅ Fully close and reopen the app to trigger a refresh
    • Swipe up from the bottom of the screen (or double-click home button)
    • Swipe up on RankedSleep to close it
    • Reopen the app
  4. ✅ Check that you have sleep data in Apple Health
    • Open the Health app
    • Go to “Browse → Sleep”
    • Verify that sleep sessions are logged

Health data missing or incomplete

Apple Health sometimes delays syncing, especially if:

Solution: Your data may appear after a few minutes or hours depending on device conditions. Try:

App crashes or freezes

If the app is crashing or freezing:

  1. Force close the app and reopen it
  2. Restart your iPhone
  3. Update to the latest version of RankedSleep (check the App Store)
  4. Check for iOS updates (Settings → General → Software Update)
  5. Reinstall the app (delete and download again from App Store)

If problems persist after trying these steps, please contact support with details about when and how the crash occurs.

“Still Learning” message for HRV/RHR

This is normal for new users. The app needs 7+ nights of valid sleep data to establish your personal baseline for Heart Rate Variability and Resting Heart Rate.

What to do:

Once enough data is collected, the “Still Learning” message will disappear and you’ll see your recovery score.

Can’t find a friend by username

Possible reasons:

Solution: Double-check the spelling and ask your friend to confirm their exact username.

Feature Requests & Feedback

We love hearing from our users! If you have:

Please email us at support@rankedsleep.app. We read every message and use your feedback to improve RankedSleep.

Contact Us

If you have issues, questions, or need help with anything else, reach us at:

📧 support@rankedsleep.app

Response Time: We typically respond within 1–2 business days.

Include in your message:

Additional Resources

Thank you for using RankedSleep! 😴💤

We’re here to help you sleep better and understand your sleep health. Don’t hesitate to reach out if you need anything.

Sweet dreams! 🌙✨